Training & qualifications – Qualifications
Core competency training is delivered in two parts as follows:
Part One – Knowledge based training and assessment (21 hours)
- Introduction to wheel clamping and removals
- Introduction to the history of the service and the clamp and relevant legislation (Private Security Industry Act 2001)
- Signs, lines and enforcement vehicles
- Vehicle registration marks
- Health and Safety
- When to clamp and when to remove vehicles
- Vehicle tow away
- Completing paperwork
- Practical case studies (clamping, removal and paperwork)
- Use of photography
- The payment process
- Procedures for start and end of shift
- Radio operations
- Discretionary parking
- Standards of individual behaviour for vehicle immobilisers and customer care
- Equal Opportunities
- Appeals
Part Two – Practical scenario based training and assessment (14 hours)
- Avoiding conflict and reducing risk
- Defusing conflict
- Resolving conflict
- Post incident considerations and learning from conflict
These sessions may be delivered over five days with an average course day of seven hours or, trainers may adopt a more flexible approach to delivery using weekends and/or a combination of evening sessions. Trainers may not reduce the prescribed learning/assessment hours of either part of the training.
Vehicle immobilisers who have a qualification in vehicle immobilisation or other parking enforcement related activities (so long as the qualification was awarded by the Qualifications and Curriculum Authority), may be exempt from Part 1 of the training. Please contact Edexcel to discuss your exemption. However, all candidates must attend and pass Part 2.
More details on the specification for core competency training and qualifications for vehicle immobilisers.